1st Contact


  • by phone or e-mail






  • submit form with personal data


  • Prior visit (if requested)



Booking and payment


  • The reservation is guaranteed by the advance of a downpayment of € 150,00


  • A lease is signed, with which the residence rules are handed over

  • At the signing of the contract takes place the payment of the 1st rent + security deposit of the same amount


  • the downpayment of € 150,00 is deducted from the payment of the first rent.

Service Terms
Tenant required documents

  • ID Card / Passport 


  • Proof of enrolment issued by the University (igetHOME College residences)

  • Proof of connection to the company / institution / organization (igetHOME Corporate residences)

Rent payment

  • On the 1st working day of the month to which it refers


  • Payment methods:  Bank transference (IBAN/SWIFT);  cash.



Check in


  • From 14h00 to18h00

  • If it is impossible to comply with this schedule, the client should contact igethome, to check this possibility


  • Verification of the furniture, materials and utilities of the house, upon entry through checklist


  • Check in form is signed



Check out


  • Up to 12h00

  • Verification of the furniture, materials and utilities of the house, upon entry through checklist


  • Deposit Refund


  • Check out form is signed


  • Completion of satisfaction form to improve our service












What is included
The rent includes
  • Consumption of electricity, water, gas

  • Wi-Fi Internet (100Mb)

  • TV 100 channels (common area)


  • Use of household appliances and utensils of the residence


  • Weekly cleaning of common areas


Each room includes 
  • Individual bed


  • Bedside table + LED Lamp


  • Desk with LED lamp + chair


  • Loundry basket

  • Wardrobe with hangers

  • Mirror

  • Rug

  • Bed linen


Winter Duvet + Summer Duvet


2 duvet covers

mattress guard


2 sets of sheets


1 pilow and 2 pilow covers

  • Towels

2 bath towels (large / 500gr)

2 face towels

  • Individual key

  • Polar blanket

  • Every room has a window

  • Optional extras on request with additional cost:

Weekly maid service of the room



Every igetHOME residence has:
  • A maximmum of 3 bedrooms for each bathroom


  • Common TV with 100 channels


  • Wi-Fi Internet (100Mb)


  • Heating


  • Washing machine


  • Stove and Oven


  • Refrigerator with freezer or both separated 

  • Microwave

  • Toaster and sandwisher

  • Kettle


  • Kitchen utensils

  • Iron and iron board

  • Fire extinguisher, Fire blanket and warning signs

  • 1st aid kit


  • Sinaletic

  • Residence rules wall posted

  • Important contacts wall posted













What is a security deposit?


  • Security deposit is a guaranty amount set by igethome. It is not a rent, but it can be equivalent to the value of one rent.

  • This amount is retained by igethome until checkout, by checklist verification, and is fully refunded to the client unless there are any anomalies / damages / losses, due to bad use by the client and that will compensate the replacement costs.

Does igethome guive a receipt?

  • Yes. igetHOME is 100% law compliant.

Am I allowed to receive any visits?
  • Each additional user means a reduction in the comfort of the other users of the residence, as well as higher costs of their use of the common parts.


  • Igethome has established the possibility of visits without additional payment, provided they do not exceed 2 nights per month.


  • Any additional use will be charged on the next rent as an extra.



Are the residences for both genders?


  • Yes. There is no distinction between male and female. Use of common sense is encouraged to safeguard privacy between genders.


Do the residences mix professionals and students?

  • No. igetHOME has student-only residences (igetHOME COLLEGE), just as it has residences for professionals only (igetHOME CORPORATE)

Can I reserve outside of the pre-defined periods? (igetHOME College only)

  • As long as the full period payment is assured (semester), igethome does not impose a check in or checkout date

  • The periods can be consulted in the policy (above)





Can I book on vacation time (July and August)? (College only)

  • In the holiday months the prices charged are different from the school periods. Talk to us


Mob. phone: + 351 931 656 811

Mob. phone + 351 930 409 094

Phone:  +351 217 923 739

E-mail: geral@homeprimesolutions.com


Office Headquarters:

Centro de Escritórios Campo Grande

Av. do Brasil, nº 1

1749-008 Lisboa


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